I have known Helen O’Byrne since January 2000 when she was appointed as HR Manager at City College Birmingham where I was Vice Principal for 17 years. Helen worked at City College until August 2011. I was impressed with her at interview and remained so throughout the time I worked with her.

Helen is a well qualified, highly experienced and capable HR professional. During her time at City College she worked very closely with managers in a variety of senior roles in City College and through a period of significant organisational change and challenge and which included several complex restructures. Helen’s advice, guidance and specialist HR knowledge and skills were invaluable to me and other members of the senior team. She always kept herself fully up to date with developments in the FE sector as well as in HR related matters and could be relied on to give sound advice and guidance.

Helen was involved in all aspects of HR services within the college. Her effective case work, work on policy development and implementation and restructures were particular specialist areas of strength. She was also involved in developing and implementing new HR systems. Helen was always highly responsive to the needs of our organisation as well as to individuals.

Helen is very personable. She enjoyed very positive relationships with colleagues at all levels in the organisation and was widely respected. She consistently maintained the highest standards of professionalism and discretion over the many years she worked at the college. She has strong verbal and written communications skills. She is efficient, well organised and meets deadlines. I would judge that Helen’s specialist skills and extensive experience would be a great asset in providing HR services to any business. I can unreservedly recommend her.

Sue Knottenbelt

Head of Adult Learning, Birmingham Adult Education Service

I would recommend Helen O’Byrne as she has proved her knowledge and expertise in the field of HR to be a vital resource, which I found to be invaluable when managing an establishment of over fifty staff in my last organisation.

Over a period of three years working with Helen I required advice and guidance dealing with complex and often difficult situations ranging from restructures to performance management of staff. Her knowledge, expertise, advice and guidance ensured I was in a position to confidently make difficult informed decisions.

Helen’s advice and guidance in supporting my direct reports (middle managers) performance manger their staff has proved time and time again to be a real asset.

John Devine MBA BA CMgr

Chartered Manager in Leadership & Management

I contacted Byrne Jones HR to help support with a delicate, confidential and complicated staffing issue. Helen provided us with HR advice, guidance and support, which gave us the best possible outcome.

The service was very cost effective, flexible and professional. I have no hesitation in recommending the services of Byrne Jones HR.

Clive Yates

Chief Executive, YMCA Sutton Coldfield

Helen has been a true asset to our company since coming on board in September 2013. Through Helen’s expertise and insight we have developed our HR processes to an excellent standard, including interview processes, induction packs, CPD plans, contracts, and the cherry on the cake – IIP.

She has always been on the other end of the phone for those niggling moments when I need to pick her brains, and that for me is invaluable. I believe that every small business should, at some point, utilise the professional services offered by Helen and her team. I hope to continue working alongside Helen, improving our processes and procedures for the foreseeable future.

Faisal Hussin

Director, Welcome Skills Ltd

Helen supported my development significantly during the time I worked for her at City College Birmingham.

She provided many oppurtunities to increase my skills and experience and provided constrictive guidance when required. I learnt a lot from her and was grateful for the her approach to my development.

Kate Merchant MCIPD

HR Manager, British Transport Police

I have worked with Helen over a number of roles in her HR positions. I have found her to be proactive, very knowledgeable and with the essential ingredient of good judgement when it comes to dealing with difficult employment relation issues.

She also deals with matters quickly and effectively and always achieves a good outcome.

James Tait

Employment Partner, Browne Jacobson LLP

Helen is a skilled and resourceful manager with the ability to operate at operational and strategic levels to effectively support the HR requirements of the organisation. Helen has expert knowledge of process and the associated legislative environment, and is able to train, coach and direct as appropriate in different situations.

Anthony Gribben-Lisle

Vice Principal - Business Excellence, Chesterfield College

An exemplary, professional Colleague who managed the HR functions extremely well.

Corrie Harris

Vice Principal, Tresham College (Part of The Bedford College Group)

Helen is a very professional person who has a wealth of expert knowledge in all aspects of HR and managing an HR department. She has a friendly approachable nature, willing to support and advise colleagues at all times. Helen has supported myself and other managers successfully with performance and absence management, which resulted in very positive outcomes for all parties. I have no hesitation in recommending Helen.

Michael Mason

Assistant Director Automotive, South & City College Birmingham

I worked with Helen at City College Birmingham. I valued Helen as a collegue and I always found her to be very supportive and extremely professional.

Helen was approachable would ensure that she made time to discuss fully any issues or concerns with staff. She was a well respected member of the College Management Team.

I personally valued Helen’s knowledge and ability to clarify an issue and identify possible solutions whilst remaining independent.

Diane Cleaver

Finance Manager

Helen is a wonderful person. She is also a rare sight in businesses these days – by being both professional, and extremely personable. Supremely proficient in her HR, and a joy to work with.

Simon Tonks

Managing Director, Synium IT

I have worked with Helen over the past few months and she is supporting my business and one of my clients companies with HR Support and the development of new policies and procedures. Helen has really listened to our needs and has reacted with a be-spoke approach to both businesses.

She is very knowledgeable within HR and offers a transparent approach to business, from proposal through to the implementation and pricing, which is excellent value for money. We have all been totally satisfied with what Helen has done and will continue to use her services in the future.

John Lymm

Managing Director, Workforce Development Consultancy Ltd

Helen is a dedicated and experienced individual who has always demonstrated a professional approach.

I have no hesitation in recommending Helen. I have always found her to be fair, thorough and very knowledgeable; someone who is compassionate and open minded and who deals with sensitive issues without hesitation.

Helen has extensive experience of managing change through very difficult and trying times.

Karen Tucker

Director of Excellence and Improvement, Chesterfield College

Helen has assisted us on a number of occasions on a variety of HR issues from developing contracts and staff handbooks to leading complex staff issues.

Helen has been really helpful and approachable at all times. She makes everything clear and easy to understand, which is just what a small business needs. We would not hesitate to recommend her.

Lyndsey Hellyn

Director, The Nest Nursery Ltd

Helen managed two very complex disciplinary cases and achieved an excellent outcome. She also compiled our staff contracts of employment and Company Staff Handbook, which contained a full and comprehensive set of HR policies and procedures. All the documents provided by Helen were created to meet our business needs.

We were very pleased with the excellent, flexible and responsive HR support Helen provided. The service provided was of a very high quality and was also value for money. Should we require HR expertise in the future I would always use Byrne Jones HR and I have no hesitation in recommended Helen to anyone who needs HR support.

Lynn Underhill

Director, R & L Transport Services (UK) Ltd